Privacy Policy

Edgewater Animal Hospital (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information through edgewateranimalhospital.com and related inquiries, appointment requests, and email communications.

Information We Collect

Information you provide: When you contact us, request an appointment, or subscribe to communications, we may collect your name, email address, phone number, pet information, appointment preferences, and the information you include in your message.

Website information: Our website and its service providers may collect technical information such as your IP address, browser and device information, pages visited, referring website, and interactions with the site. This information supports website operation, security, and analytics.

Comments: If you leave a comment where commenting is available, we collect the information entered in the comment form and technical information used to help detect spam. Approved comments and the display name you provide may be visible publicly. Please avoid including confidential information in public comments.

How We Use Information

We use information to:

• Respond to questions and appointment requests.
• Communicate about your pet’s care and services you request.
• Send newsletters, practice updates, educational information, and marketing emails, consistent with your communication preferences and applicable law.
• Understand website usage and improve our website and services.
• Protect our website and users against spam, fraud, and unauthorized access.
• Maintain necessary business records and meet legal obligations.

Marketing Emails and Your Choices

We may send marketing emails about Edgewater Animal Hospital’s services, promotions, practice news, and pet-care information.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those messages. You may also contact team@edgewateranimalhospital.com to request removal from our marketing email list.

Opting out of marketing emails does not prevent us from sending necessary non-promotional communications about appointments, requested services, transactions, or your pet’s care.

Cookies and Website Analytics

Our website uses cookies and similar technologies to support website functionality and understand how visitors use the site.

We use Google Analytics to help measure website activity. Google may receive information about your browser, device, and interactions with our website. For details, see how Google uses information from websites that use its services.

You can manage or delete cookies through your browser settings. Disabling cookies may affect some website features. Google also offers a Google Analytics opt-out browser add-on.

Where website login or commenting features are used, WordPress may set additional cookies to maintain login sessions or remember preferences.

How Information Is Shared

We may share information with service providers that help us operate our website and practice, including hosting and security providers, appointment and client-communication platforms, email delivery providers, and analytics services.

When you request services involving another provider, we may share information needed to fulfill that request, subject to applicable requirements.

We may also disclose information when required by law or legal process, or when reasonably necessary to protect rights, safety, or the security of our systems.

Appointment Booking, Online Pharmacy, and Other Websites

Our website links to third-party services, including the GreatPetCare appointment portal and our online pharmacy. Information you submit directly to those services is also subject to their privacy policies.

Links to social media and other external websites are provided for convenience. Those websites operate under their own privacy practices.

If we embed third-party content, such as videos or maps, the provider may receive technical information and use cookies when that content loads or when you interact with it.

Information Retention

We retain personal information for as long as reasonably needed for the purposes described in this policy, including providing requested services, maintaining necessary records, resolving disputes, and meeting legal obligations.

Retention periods vary by information type and purpose. Veterinary and transaction records may need to be retained even if you unsubscribe from marketing or request deletion of other information.

Information Security

We use safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Please do not send payment-card details, passwords, or other highly sensitive information through ordinary email or public comments.

Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will review requests in accordance with applicable law and may need to verify your identity.

Some information may be retained for legal, recordkeeping, or security reasons. For information held independently by a third-party service, you may also need to contact that provider directly.

Children’s Privacy

Our website is intended for adults seeking veterinary services and is not directed to children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and address the matter.

Changes to This Policy

We may update this policy as our services or privacy practices change. Updates will appear on this page with a revised date. Where required, we will provide additional notice or obtain consent.

Contact Us

For privacy questions, requests, or communication preferences, contact:

Edgewater Animal Hospital
6195 Windward Parkway, Suite 109
Alpharetta, GA 30005

Email: team@edgewateranimalhospital.com
Phone: (470) 545-0771